Terms & Conditions
Welcome to Soulstones by Shilpi, available at https://www.soulstonesbyshilpi.com/. The website is owned, operated, and maintained by Soulstones by Shilpi.
These Terms & Conditions constitute an agreement between Soulstones by Shilpi and any person who accesses, browses, registers on, or purchases products through our website (hereinafter referred to as the “User,” “Customer,” or “Buyer”).
By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use the website or purchase products from us.
1. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to the use of this website, products, services, or transactions shall be subject to the jurisdiction of the competent courts in [City, State, India].
Where applicable, disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the venue and jurisdiction as mutually agreed by the parties.
2. Definitions
“Website” means the Soulstones by Shilpi website available at https://www.soulstonesbyshilpi.com/.
“User,” “Customer,” or “Buyer” means any individual or legal entity accessing the website or purchasing products from us.
“Products” means crystals, crystal trees, spiritual products, healing-related products, décor items, jewellery, and other products offered for sale through the Website.
“Order” means a request placed by a Customer to purchase one or more Products through the Website.
3. Eligibility
By using this Website, the User represents and warrants that:
They are legally competent to enter into a binding agreement under applicable Indian laws.
The information provided during registration, checkout, or communication is accurate and complete.
They will use the Website only for lawful purposes.
They will not misuse, interfere with, or attempt to gain unauthorized access to the Website or its systems.
If a User is under the applicable legal age to enter into a contract, purchases should be made with the involvement and consent of a parent or legal guardian.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the Website are accurate.
However, natural crystals and stones may vary in colour, pattern, texture, shape, size, inclusions, and appearance. Product images are for representation purposes, and the actual product may have natural variations.
Such variations are inherent characteristics of natural stones and crystals and shall not necessarily be considered defects.
5. Crystal & Spiritual Product Disclaimer
Soulstones by Shilpi provides crystals and related products for spiritual, personal, decorative, and wellness purposes.
Any information provided on the Website regarding the traditional, spiritual, energetic, or metaphysical properties of crystals is intended for informational and spiritual purposes only.
Such statements are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health problem. Our Products are not a substitute for professional medical advice, diagnosis, or treatment.
Customers should consult a qualified healthcare professional for medical concerns.
6. Pricing
All prices displayed on the Website are subject to change without prior notice.
We reserve the right to correct pricing, product descriptions, or other errors that may occur on the Website. If an order has been placed at an incorrect price due to a technical or clerical error, we may contact the Customer regarding the correction or cancel the order and issue an applicable refund.
Applicable taxes, shipping charges, and other fees, if any, will be displayed during the checkout process.
7. Orders & Acceptance
Placing an order on the Website constitutes an offer by the Customer to purchase the selected Product(s).
An order shall be considered accepted only after confirmation by Soulstones by Shilpi.
We reserve the right to accept, reject, modify, or cancel an order due to reasons including, but not limited to:
Product availability
Incorrect pricing or product information
Payment-related issues
Incorrect or incomplete customer information
Suspected fraudulent or unauthorized transactions
Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.
8. Payment
Customers may use the payment methods made available on the Website.
The Customer agrees to provide valid and accurate payment information and confirms that they are authorized to use the selected payment method.
Soulstones by Shilpi is not responsible for unauthorized transactions resulting from the Customer’s misuse of payment information, subject to applicable law.
9. Shipping & Delivery
Orders will be shipped to the address provided by the Customer during checkout.
Delivery timelines are estimates and may vary depending on the delivery location, courier services, weather, holidays, unforeseen circumstances, or other factors beyond our control.
Customers are responsible for providing an accurate and complete delivery address and contact information.
Once an order has been dispatched, the Customer may receive tracking information where available.
10. Returns, Refunds & Exchanges
Returns, refunds, cancellations, and exchanges shall be governed by the Return & Refund Policy published on the Website.
Customers are advised to carefully review the applicable policy before placing an order.
Products that are customized, personalized, used, damaged after delivery, or otherwise excluded under the applicable Return & Refund Policy may not be eligible for return or refund.
11. Customer Responsibilities
The Customer agrees to:
Provide accurate billing and shipping information.
Review product details before placing an order.
Ensure that Products are used appropriately and safely.
Not misuse the Website or its content.
Not engage in fraudulent, abusive, unlawful, or unauthorized activities through the Website.
12. Intellectual Property
All content available on the Website, including but not limited to logos, brand names, photographs, product images, graphics, text, descriptions, designs, videos, and website layout, is owned by or licensed to Soulstones by Shilpi unless otherwise stated.
No content from the Website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.
13. Website Availability
We aim to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be uninterrupted, secure, error-free, or available at all times.
We may temporarily suspend or restrict access to the Website for maintenance, upgrades, technical issues, security reasons, or other circumstances.
14. Limitation of Liability
To the extent permitted by applicable law, Soulstones by Shilpi shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or Products.
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, strikes, governmental restrictions, or other force majeure events.
15. Third-Party Services & Links
The Website may contain links to third-party websites, payment gateways, courier services, or other external services.
Such third-party services operate independently and may have their own terms and privacy policies. Soulstones by Shilpi is not responsible for the content, availability, policies, or practices of third-party websites or services.
16. Privacy
The collection and use of Customer information are governed by our Privacy Policy.
By using the Website, the Customer acknowledges that information may be collected and processed as necessary to provide products, process payments, fulfill orders, provide customer support, and comply with applicable legal requirements.
17. Changes to Terms & Conditions
Soulstones by Shilpi reserves the right to update, modify, or replace these Terms & Conditions at any time.
Changes will become effective once they are published on the Website. Customers are encouraged to review this page periodically.
Continued use of the Website after changes have been published constitutes acceptance of the revised Terms & Conditions.
18. Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions, Products, or your order, please contact Soulstones by Shilpi through the contact details provided on the Website.
Website: https://www.soulstonesbyshilpi.com/