Shipping & Delivery
We carefully pack and ship every order to ensure it reaches you safely.
Order Processing
Orders are generally processed and dispatched within 2–5 business days.
Once your order is shipped, tracking details will be shared with you where available.
Delivery
Delivery time may vary depending on your location and courier service.
Estimated delivery timelines are provided for reference and may be affected by weekends, public holidays, weather, or unforeseen courier delays.
Customers are responsible for providing the correct name, address, phone number, and PIN code.
Delayed or Damaged Orders
If your order is delayed, damaged, or received in an incorrect condition, please contact us as soon as possible with your order details and supporting photographs/videos.
Soulstones by Shilpi is not responsible for delays caused by courier partners, incorrect address details, or circumstances beyond our reasonable control.