Cancellation & Refund Policy
We aim to provide a smooth and satisfactory shopping experience.
Order Cancellation
Orders can be cancelled only if they have not been processed or shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
To request cancellation, please contact us as soon as possible with your order details.
Refunds
If an eligible order is cancelled, the refund will be processed through the original payment method.
Refund processing time may vary depending on the payment provider or bank.
Shipping charges, if applicable, may be non-refundable.
Returns & Replacement
Returns or replacements are subject to product eligibility and our return guidelines.
Since crystals, gemstones, and handmade products are natural, slight variations in colour, shape, size, texture, and markings are normal and are not considered defects.
Products damaged due to improper handling after delivery may not be eligible for a refund or replacement.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and clear photographs/video of the package and product. We will review the request and provide an appropriate resolution.
Important Note
Refunds or replacements are approved only after verification by Soulstones by Shilpi. We reserve the right to reject requests that do not meet our policy requirements.
For any cancellation, return, or refund-related queries, please contact Soulstones by Shilpi through the contact details provided on our website.